How Abogados para Hispanos Turned Every Immigration Call Into a Qualified Consultation

Immigration calls can't wait for office hours

People call about immigration when they're scared: a notice arrived, a deadline is close, a family member is in trouble. If nobody picks up,
they call the next firm.

Calls came in around the clock and in different languages. Some were urgent, some were simple questions, and some weren't a fit at all. Staff had to sort all of it by hand.

Every unqualified or repeat call pulled attorneys and staff away from the cases that needed them.

Sophia: Immigration Intake & Consultation Agent.

Impleko AI designed and deployed Sophia, an inbound voice agent for the firm's main line. She now handles:

• Answering every call instantly with a calm, culturally aware greeting
• Running structured intake: caller details, immigration situation, and case background
• Qualifying the matter to decide if it's right for an attorney consultation
• Booking consultations directly when the matter qualifies
• Transferring urgent and Spanish-language calls to the right person right away
• Answering common questions in plain English without overpromising

Sophia was trained on the firm's services and process. She stays patient with anxious callers and never gives legal advice.

More qualified consultations, fewer missed calls

Sophia gave the firm a front desk that never closes.

• Callers reach a calm, human-sounding voice on the first ring
• Qualified matters leave the call with a consultation booked
• Urgent and Spanish-language calls reach the right team member immediately
• Attorneys and staff spend their time on cases, not first-pass screening

Families get the care they were looking for from the very first call.