Zeplan
How Altius Improved Patient Communication by 76%
The vision was simple. Patients should be able to get answers, book appointments, and manage their care without waiting on hold or jumping between systems. But existing tools were disconnected and hiring more staff wasn’t a scalable option.
+75%
FASTER ACCESS TO PATIENT RECORDS
+82%
AUTOMATED APPOINTMENT SCHEDULING
+48%
MONTHLY COMPLETED RIDES
Altius is a healthcare technology innovator focused on enhancing patient communications and automating workflows through AI-powered solutions integrated directly into medical systems.
2023
Healthcare
Operational Challenges Before AI Adoption
Before the AI solution, healthcare teams faced multiple operational challenges:
- Retrieving patient information required navigating multiple systems, leading to delays and errors.
- Appointment scheduling was largely manual, causing long wait times and missed bookings.
- Communication between doctors, assistants, and patients was inconsistent, often requiring follow-up calls or emails.
These challenges created a bottleneck in patient experience, delayed care, and increased the risk of errors in records and scheduling. Carol realized that automating routine workflows while maintaining human-like interactions was the key to solving these problems.
AI Voice Agents Integrated Directly with EHR Platforms
Altius partnered with Impleko AI to build a multilingual AI voice agent that integrates seamlessly with EHR systems to automate patient interactions without losing the personal touch. The AI solution handles:
- Real-time access to patient records allows staff to verify and update data instantly.
- Automated appointment scheduling, including booking, confirming, rescheduling, or canceling appointments through natural conversations.
- Multilingual support, enabling smooth communication with patients in English and Dutch.
- Comprehensive logging of interactions directly into the EHR system ensures accurate and accessible patient records.
The practice entered service details and selected tone and language preferences, and the AI agent was operational within minutes. With the AI managing routine calls and data retrieval, healthcare teams could focus on delivering care rather than administrative work.
Smarter Workflows and Happier Patients
After implementation, Altius’ clients experienced measurable improvements:
- Retrieve patient information 75% faster, leading to reduced delays.
- Handle 82% more appointment bookings automatically, while reducing the headache of constant follow-ups.
- Increase operational efficiency by 63% to focus more on patient outcomes
Calls became easier as patients had personal conversations, and staff received relief from paperwork. The integration of AI voice agents with electronic health record (EHR) systems showed that efficiency and a human touch can coexist effectively.