How Doctor Kevin's Wellness Clinic Turned Every Interest Form Into a Booked Consultation

A form submission is only a warm lead for a few minutes

Patients fill out an interest form while their health concern is on their mind. If nobody calls back quickly, the moment passes and they book somewhere else.

The clinic's team was busy with patients, so follow-up calls were slow and uneven. Inbound and outbound calls both needed a friendly voice, but staff couldn't be on the phone all day.

Every hour spent chasing leads was an hour taken away from care.

Outbound and Inbound Voice Agent for New Patient Leads

Impleko AI designed and deployed Hannah to call leads after a form submission and handle inbound follow-ups. The agent now:

• Calls new leads promptly and welcomes them warmly
• Understands each person's main wellness concern at a high level
• Books a 15-minute consultation directly on the doctor's calendar
• Transfers to a human whenever the conversation needs one
• Logs a summary of every call for the team

Hannah never gives medical advice. Anything clinical goes to the doctor.

Faster follow-up, fuller calendar, more time for care

Hannah gave the clinic a follow-up team that never gets busy.

• New leads hear a friendly voice soon after they reach out
• Consultations get booked during the call, not days later
• Staff stop making routine follow-up calls
• Every lead has a clear summary before the consultation starts

Patients feel heard from the first call, and the doctor spends more time on care.