How Forman AND Associates Made Sure No Legal Inquiry Goes Uncaptured

Legal emergencies don't keep business hours

Callers reach a law firm on some of the worst days of their lives: an arrest, an accident, a lawsuit. They're stressed, they ramble, and they often don't know what matters..

Intake was inconsistent. Details got missed, callbacks were vague, and a caller who hit voicemail often moved on to another firm.

Rushing a distressed caller gets you worse information. Not rushing means a busy team can't answer every call.

Valerie: Legal Intake & Case Information Agent

Impleko AI designed and deployed Valerie, a warm, soft-spoken voice agent for the firm's main line. She now handles:

• Accepting every inquiry across criminal, injury, and civil matters
• Collecting and confirming full contact information
• Gathering incident details: what happened, when, where, and who's involved
• Setting clear expectations for when an attorney will call back
• Calming distressed callers without rushing them
• Keeping the whole intake on the line, with no transfers

Valerie was trained on the firm's practice areas and intake standards. She documents carefully and never offers legal advice.

Complete intakes, calmer callers, better callbacks.

Valerie gave the firm an intake desk that listens as long as it takes.

• Every inquiry is captured, including after hours and during busy stretches
• Contact details are confirmed on the call, not guessed later
• Attorneys get full case context before they pick up the phone
• Callers know exactly what happens next

Callers feel heard from the first minute, and attorneys start every callback prepared.