How Knight Law Group Turned Lemon Law Calls Into Qualified Leads, Fast

Eligibility questions eat up the first call.

Most Lemon Law callers aren't sure whether they have a case. Before an attorney can help, someone has to ask about the vehicle, purchase or lease date, mileage, repair history, and ownership.

That screening was slow and repetitive. Frustrated callers, some already burned by dealerships, lost patience. Callers who spoke another
language added friction.

Every unqualified call took time away from the claims worth pursuing.

Alice: Lemon Law Eligibility & Intake Agent

mpleko AI designed and deployed Alice, an upbeat voice agent for the firm's main line. She now handles:

• Greeting callers and detecting their language automatically
• Collecting vehicle details, ownership status, and repair history
• Applying the firm's eligibility criteria accurately, in the same order every time
• Capturing complete contact and case information
• Keeping hesitant or frustrated callers engaged with a friendly, steady tone
• Routing qualified leads toward consultation next steps

Alice follows the firm's intake flow strictly. She stays friendly and human, and never promises an outcome.

Faster screening, stronger leads

Alice gave the firm a screener that works every hour of the day.

• Callers get an eligibility answer in one conversation
• Qualified leads arrive with vehicle and case details already collected
• Callers in other languages are supported from the first word
• The legal team focuses on viable claims instead of first-pass screening

Callers get clarity fast, and the firm gets leads that are ready to move.