How Loria Medical Orlando Made Sensitive Conversations Easier and Booked More Consultations

Callers are nervous, and first impressions decide everything

Men calling about this topic are often hesitant. Many are calling for the first time and want privacy, respect, and clear answers without
pressure.

If a call goes to voicemail or feels awkward, they rarely call back. Staff also spent time answering the same early questions before
anyone was ready to book.

The clinic needed every call to feel comfortable and end with a next step.

Inbound Voice Agent for New and Existing Patients

Impleko AI deployed Hannah on the practice's main line. The agent now:

• Greets every caller warmly and professionally
• Identifies whether the caller is a new or existing patient
• Schedules, reschedules, and confirms appointments
• Collects basic intake details
• Shares high-level information about clinic services
• Routes sensitive or medical questions to human staff

Hannah was built with strict privacy standards, and she never offers medical guidance.

A calmer front desk and a better first call

Hannah gave the practice a front desk that never gets overwhelmed.

• Calls answered instantly, including after hours
• Appointments scheduled and confirmed without staff on the phone
• Intake details captured before patients arrive
• Sensitive questions reach the right person quickly

Patients get a kind, professional first interaction, and the front desk gets time back.