Natural Veterinary Services
How Natural Veterinary Services Made Every Pet Owner Call a Booked Visit.
Natural Veterinary Services partnered with Impleko AI to build Sage, a voice agent that answers calls, explains services, and schedules clinic appointments, phone consultations, and event visits.
24/7
PET OWNER CALLS ANSWERED
2
APPOINTMENT TYPES BOOKED
1
MEDICAL ADVICE GIVEN
Natural Veterinary Services is a holistic veterinary clinic that cares for pets
through natural services, clinic visits, phone consultations, and community
events.
Veterinary / Holistic Pet Care
Inbound Voice AI Agent
Pet owners call with worry, and the phone never waits.
A holistic clinic gets a mix of calls: new clients curious about natural care, existing clients booking visits, and questions about events, deposits, and locations.
Staff were often with animals, so calls were missed or rushed. Pet owners calling about a sick or stressed pet want empathy and a quick answer.
Each missed call was a pet that didn't get seen.
Compassionate Reception and Scheduling Voice Agent.
Impleko AI deployed Sage on the clinic's main line. The agent now:
- Greets pet owners with empathy and professionalism
- Identifies new and existing clients
- Answers high-level questions about veterinary and natural services
- Schedules clinic appointments, phone consultations, and event visits
- Explains deposits, payment methods, and location details
- Transfers or follows up with staff on medical questions
Sage never gives medical advice. Health questions always go to the clinic team.
More booked visits and calmer pet owners
Sage gave the clinic a front desk that is warm, patient, and always available.
- Calls answered instead of lost to voicemail
- Clinic, phone, and event appointments scheduled on the call
- Deposit and payment questions answered upfront
- Medical questions reach staff quickly
Pet owners feel cared for from the first hello, and the team can focus on the animals.