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Noctiva
AI-Powered Personalization for Shopping
Noctiva is a well-known producer of high-end mattresses and sleep products. The brand utilizes advanced memory foam technology and provides high-quality, comfortable sleep solutions that adapt to the body’s unique shape and weight.
Explore AI Solutions
Year
2023
Experties
- AI Powered Chatbot
- Live Chat Support
- Product Recommendation Sysytem
Platforms
Website
Market
Ecommerce & Retail
Noctiva faced challenges converting mobile traffic into sales due to a lack of real-time, personalized support. The brand needed a solution to improve the shopping experience and boost conversions.
Noctiva partnered with Impleko to address these challenges, seeking their expertise in AI-driven customer engagement solutions to create a more personalized and seamless shopping experience.
AI-Powered Chatbot Integration
We integrated an AI chatbot as a personal shopping assistant, guiding each visitor through their journey. With real-time engagement, this chatbot responds to customer issues and provides them with personalized recommendations based on their preferences.
Live Chat for Instant Support
We introduced live chat features, ensuring customers could instantly contact support agents for assistance. This feature improves the shopping experience by eliminating obstacles and providing customers with support and answers when needed.
Personalized Product Recommendations
We developed an AI-based recommendation system. This tool provides the most relevant product matches by analyzing visitors’ preferences, past interactions, and behaviors. It is similar to having a personal assistant who knows what customers enjoy and makes sure they find products that suit their preferences.
The incorporation of Impleko’s AI-powered solutions significantly improved Noctiva’s sales performance and mobile shopping experience.
✅️Noctiva achieved a 63% boost in mobile conversion rates
✅️Customer satisfaction scores rose by 28%
✅️Cart Abandonment rates decreased by 35%
Benjamin Patin
CEO - Noctiva
Impleko AI made a huge impact on our mobile shopping experience. Their AI chatbot, live chat, and smart recommendations have helped customers find what they need faster while boosting conversions. We’ve seen a real difference in engagement and sales!
