Practice Flow
How PracticeFlow Reduced Scheduling Bottlenecks by 85%
PracticeFlow integrated AI-powered workflow automation and a multilingual Voice AI Agent directly into its platform to help doctors and medical teams manage patient interactions and schedule appointments without hiring extra staff.
+78%
MORE APPOINTMENTS BOOKED
+57%
FASTER ACCESS TO PATIENT RECORDS
+40%
FASTER PATIENT ONBOARDING
PracticeFlow is a SaaS platform that helps healthcare and biotech teams manage patient data, communicate efficiently, and run their practices smoothly.
2023
Healthcare
Making busy healthcare practices run smoothly
Running a medical practice isn’t easy. Doctors and staff were spending hours every day on scheduling appointments, following up on lab results, and answering routine questions over the phone.
Patients were often frustrated, too. Missed reminders and slow responses meant they sometimes delayed care or didn’t get answers when they needed them.
The team at PracticeFlow realized that practices needed a solution that could handle routine administrative work and patient queries automatically while still feeling personal and human. They wanted something that didn’t just automate tasks but also gave patients a smooth experience.
AI Workflows + Multilingual Voice AI Agent
PracticeFlow partnered with Impleko AI to implement a combination of AI workflow automation and a voice AI agent that could converse naturally with patients. The system now handles:
- Scheduling and sending appointment reminders automatically, so patients don’t miss visits.
- Generating consultation summaries from notes, making records accurate and instantly accessible.
- Telemedicine sessions and secure messaging between doctors, assistants, and patients.
- Answering patient calls in English and Dutch, capturing details about appointments, follow-ups, and wellness inquiries.
- Rescheduling or canceling appointments and logging all interactions automatically into the system.
Setting up the AI workflows and voice agent took less than a minute. Teams simply entered their practice details and preferences, and the system was ready to take over routine tasks immediately. With the AI taking care of scheduling, reminders, and common queries, doctors and staff could focus on the patients who needed them most.
Making daily workflows easier for staff and patients
The implementation of PracticeFlow's voice agent had a significant impact.
- Doctors and staff spent 85% less time on admin tasks, giving them more time for patient care.
- Patients received reminders, quick answers, and follow-ups, allowing the practice to reach 40% more patients efficiently.
- Information like lab results, consultation summaries, and prescriptions was available 70% faster.
Patients appreciated the smooth, human-like interactions with the Voice AI, and staff noticed less stress and more time to focus on important care.