SANA Psychiatry
How Hogue Healthcare Gave Every Patient Call a Clear Answer and a Booked Appointment
Hogue Healthcare partnered with Impleko AI to build David, an inbound voice receptionist that explains the direct primary care model, schedules appointments, and routes urgent needs to the provider.
24/7
PATIENT CALLS ANSWERED
2
CALLER TYPES HANDLED
1
CLEAR EXPLANATION OF THE CARE MODEL
SANA Psychiatry and Hogue Healthcare, led by Dr. Lyndsey Hogue, run a direct
primary care practice that serves patients through a subscription-based care model.
Healthcare / Direct Primary Care
Inbound Voice AI Agent
A membership model needs more explanation than a normal practice.
Direct primary care works differently from traditional care, so prospective patients have plenty of questions about how the subscription works. Existing patients just need quick scheduling and answers.
Both groups call the same line, and the team couldn't take every call while seeing patients. Details like names, dates of birth, and contact info also had to be captured accurately.
Missed calls meant lost patients and lost time.
Inbound Voice Receptionist for a Direct Primary Care Practice
Impleko AI deployed David on the practice's main line. The agent now:
- Answers with a calm, reassuring tone
- Identifies new and existing patients
- Explains the subscription-based care model clearly
- Schedules, confirms, and reschedules appointments
- Collects and verifies patient details accurately
- Routes urgent or complex needs to the provider
David is accurate, professional, and always hands complex medical needs to the provider.
Clearer calls, fuller schedule, fewer interruptions.
David gave the practice a receptionist who knows the model inside out.
- Prospective patients understand the model before they book
- Appointments are handled without staff on the phone
- Patient details are captured accurately the first time
- Urgent needs reach the provider quickly
The practice runs smoothly, and Dr. Hogue stays focused on patients.