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Zeplan
How Zeplan grew monthly revenue by 80% with voice agents
Zeplan is an all-in-one CRM platform designed for growing businesses. It offers more than just a database of contacts by providing a system where customer conversations feel personal, leads are qualified instantly, and every interaction drives revenue growth.
Explore AI Solutions
Year
2023
Expertise
- CRM integration
- AI Voice Agent
- Workflow Automation
Platforms
Website
Market
Healthcare
Zeplan faced challenges in delivering consistent, personalized customer conversations without expanding their support team. To turn this vision into reality, Zeplan partnered with Impleko AI to integrate advanced voice AI agents directly into their CRM, making human-like conversations possible at scale.
Multi Vendor Agent Setup
We developed a plug-and-play Voice Agent solution that fits perfectly inside Zeplan’s CRM. With no external tools or complex setup, they were able to launch a custom voice agent in under a minute by simply entering their business information and adjusting the agent’s tone.
Call Transfer
We implemented smart call routing to make sure the voice agents automatically direct each customer to the most suitable sales representative or support agent based on the nature of their inquiry, customer profile, or purchase history.
Lead Qualification
Each voice agent not only qualifies leads in real time by listening and scoring them but also adapts its responses using customer data to keep conversations human and on-brand. However, this approach helped Zeplan boost customer retention and achieve an 80% increase in monthly revenue.
The integration of Impleko’s voice agents elevated Zeplan’s CRM performance and customer engagement
✅️ Zeplan achieved a 35% increase in customer retention
✅️Call durations increased by 22%
✅️Monthly recurring revenue grew by 80%
Benjamin Patin
CEO - Noctiva
Implementing Impleko’s AI voice agents within our CRM has proven to be a transformative step for our business. Our team now engages with customers more effectively and our clients consistently experience higher-quality interactions.
